Zendesk AI

Zendesk AI is a suite of artificial intelligence features that help you deliver better customer service, faster. It’s built on billions of real customer service interactions, so it understands how to provide personalized support from day one.

With Zendesk AI, you can:

• Automate repetitive tasks: Zendesk AI can automatically classify and route tickets, suggest solutions, and even resolve simple issues without human intervention. This frees up your agents to focus on more complex and critical tasks.
• Provide smarter customer support: Zendesk AI provides agents with real-time insights into customer issues, recommended solutions, and even suggested responses. This helps agents resolve issues more quickly and efficiently, and provide a better customer experience.
• Get actionable insights: Zendesk AI provides insights into customer behavior and trends, so you can identify areas for improvement and make better business decisions.

Zendesk AI is available as an add-on for Zendesk Suite and Support Professional and above plans.

Here are some specific examples of how Zendesk AI can be used to improve customer service:

• A customer service team can use Zendesk AI to automatically route tickets to the right agent or department, based on the customer’s issue. This helps to ensure that customers get the help they need quickly and efficiently.
• A sales team can use Zendesk AI to identify and prioritize leads, based on their interests and engagement with the company. This helps the sales team to focus their efforts on the most promising leads.
• A support team can use Zendesk AI to provide customers with self-service options, such as knowledge bases and chatbots. This helps customers to resolve their issues quickly and easily, without having to wait for a human agent.
• A management team can use Zendesk AI to identify trends and areas for improvement in their customer service operation. This helps the team to make informed decisions about how to allocate resources and improve the customer experience.